Support
Last updated: May 2026
Email support
Support is currently provided by email only. Contact notthe11plus@gmail.com for account, billing, technical, child account, privacy, safeguarding, or complaint queries.
What to include
- the email address on your account;
- a short description of the problem;
- the child account name if the issue relates to a learner profile;
- the test or billing date if relevant; and
- screenshots only if they help explain the issue.
Response times
During pilot launch, we aim to reply within 2 working days. Billing, access, and child safety issues are prioritised where possible.