Terms of Service

These terms explain the rules for using Not The 11 Plus. By creating an account, buying a subscription, or using the service, you agree to these terms.

Not The 11 Plus is operated by [Company Name], registered in England and Wales under company number [Company Number], with its registered office at [Registered Address]. Support is currently provided by email only at notthe11plus@gmail.com.

1. The service

Not The 11 Plus provides online 11 Plus practice for English, Maths, Verbal Reasoning, and Non-Verbal Reasoning. Practice questions are generated for the platform and are intended for educational practice. We aim to avoid showing the same child the same question again by using question history.

2. Parent and guardian accounts

You must be at least 18 years old to create an account or buy a subscription. If a child uses the service, the parent or legal guardian is responsible for creating and managing the account, supervising use where appropriate, and making sure the child uses the service in line with these terms.

3. Accounts and security

You must provide accurate account information and keep your login details secure. Tell us promptly by email if you believe your account has been accessed without permission. Child device sessions are created by the parent or guardian and can be managed from the account area.

4. Subscriptions and payment

Paid plans renew automatically unless cancelled. Prices and plan details are shown before purchase. We use Stripe to process checkout, subscriptions, invoices, and payment methods. We do not store full card numbers.

You can manage or cancel a paid subscription through the account area, which opens the Stripe customer portal. Cancellation stops future renewal, but access normally continues until the end of the paid billing period.

5. Cancellations and refunds

You may cancel at any time. Subscription payments are generally non-refundable once paid access has started, except where a refund is required by law or we choose to offer one at our discretion.

Nothing in these terms limits your statutory consumer rights. If you have a billing problem, contact notthe11plus@gmail.com.

6. Acceptable use

You must not:

• share your account outside your household or subscription scope;
• copy, publish, resell, scrape, or bulk-download platform content;
• try to bypass access controls, payment controls, or anti-sharing checks;
• use bots, automated scripts, or unusual traffic patterns to access the service;
• interfere with the security, performance, or availability of the service; or
• use the service unlawfully or in a way that harms other users, children, or the platform.

7. Account sharing checks

Each subscription is intended for the parent or guardian account holder and their child learner account use only. We may record technical data such as IP address, browser or device information, and timestamps to detect account sharing, scraping, fraud, or misuse. This is explained further in our Privacy Policy.

8. Educational content and results

The service is for practice and learning support only. We do not guarantee that a child will pass the 11 Plus, gain a school place, improve by a particular amount, or receive error-free content at all times. Results depend on many factors outside our control.

9. Intellectual property

The service, software, design, text, generated questions, explanations, and other platform content are owned by or licensed to us. During an active subscription, we grant you a personal, non-transferable, non-exclusive licence to use the service for private educational practice only.

10. Availability and changes

We aim to provide a reliable service, but we do not guarantee uninterrupted availability. We may update, change, suspend, or remove parts of the service where needed for maintenance, security, product improvement, legal reasons, or business reasons.

11. Suspension and termination

We may suspend or close an account if we reasonably believe these terms have been breached, payment has failed, the service is being misused, or action is needed to protect the platform or other users. Serious misuse may result in immediate loss of access.

12. Liability

We do not exclude or limit liability where the law does not allow us to do so, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

Subject to that, we are not liable for indirect or consequential losses, loss of profit, loss of business, or losses caused by events outside our reasonable control. Our total liability for claims connected with the service is limited to the amount you paid us in the 12 months before the claim.

13. Support and complaints

Support is currently provided by email only. Contact notthe11plus@gmail.com for account, billing, technical, privacy, safeguarding, or complaint queries. Our complaints process is set out in our Complaints Policy.

14. Privacy

Our Privacy Policy explains how we collect, use, store, and protect personal information.

15. Changes to these terms

We may update these terms from time to time. If we make a material change, we will take reasonable steps to tell account holders, such as by email or an in-product notice. Continued use after the updated terms take effect means you accept the updated terms.

16. Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, except where consumer law gives you the right to bring a claim somewhere else.